NPS Methodology
Client Satisfaction Matters
At CIO Partners, meeting and exceeding client expectations is our number one priority. We utilize the Net Promoter Score® process to objectively measure the satisfaction of our clients throughout the duration of each search engagement - and we actively work to improve that number daily. Working beyond a simple score, our firm seeks to create a legendary experience with our company and have set a new industry standard for client satisfaction.
What is NPS?
The Net Promoter Score is a renowned methodology that measures satisfaction among clients on a scale of -100 to +100, based on a simple question: How likely are you to recommend us to a friend or colleague?
+70
Our Net Promoter Score for clients is +70. Keep reading to understand the pride that we take in this number.
Companies with High NPS
Our NPS puts us in league with some of the leading organizations in the world and establishes us well above competitors in our industry.
46 Points Higher
With B2B company scores averaging only +24, our score is 46 points higher – and we are working diligently to increase that difference even more every day and in all that we do.
Reinventing Retained Search
While many retained search firms may have breadth of experience across a broad range of executive roles, they lack depth in a particular domain or niche sector. We’re different - we are entirely focused in technology leadership talent.